Return & Refund Policy

Last updated: September 2026

We want every NAWME order to arrive as expected. If there is an issue with your order, please contact us as soon as possible so our team can assist you.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order details along with clear photos or video showing the issue. Our team will review the request and advise you on the next steps.

Where the issue is verified, we may offer an appropriate replacement, exchange, or refund depending on the circumstances.

Returns

If you wish to request a return for another reason, please contact us before returning the product.

To be eligible for consideration, the product should be unused, in its original condition, and returned with its original packaging where applicable.

For hygiene reasons, certain opened or used sleep and personal-comfort products may not be eligible for return unless they are defective or were delivered incorrectly.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued using an appropriate available refund method. Processing times may vary depending on the original payment method and payment provider.

Original delivery charges may not be refundable unless the order arrived damaged, defective, or incorrect.

Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will do our best to assist before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Contact

NAWME – نومي
Phone: +971 54 169 0863
Email: info@nawme.com